Frequently Asked Questions


 

You have questions? We have answers. Below are answers to some of the most common questions about Pangborn Memorial Airport.

How early should I arrive at the airport for my flight?
  • 90 minutes prior to scheduled departure for customers traveling to an international destination (with or without checked luggage).
  • 75 minutes prior to scheduled departure for customers traveling domestically with checked luggage.
  • 60 minutes prior to scheduled departure for customers traveling domestically without checked luggage.

Note: both our ticket counter and kiosk close for check-in 40 minutes prior to departure.

Is there TSA Precheck at the airport?

No – click the link for a map of airports that have Precheck. https://www.tsa.gov/precheck/map

What time does the terminal building open?

The terminal doors open at 3:30AM.

How much does it cost to park at the airport?

Long-term parking is $10 per 24-hour period. Short-term parking is free for the first 4 hours and $13 for 24 hours. For more information, visit Republic Parking at http://www.rpnw.com/locations/view/pangborn-memorial-airport.

What type of identification do I need in order to travel?

Please visit https://www.tsa.gov/travel/security-screening/identification for current information regarding acceptable identification.

I lost my identification. Can I still travel?

In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening.

You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process.

What items are not allowed through the security checkpoint?

For a current list of Prohibited Items please visit TSA’s website at https://www.tsa.gov/travel/security-screening/prohibited-items

How can I check on a flight's status?

Click the link for flight status information https://www.alaskaair.com/flightstatus

How do I contact airport Lost & Found?

If you lost your item in the airport, please call 509.884.2494 ext 200. If you lost your item on the airplane, please call Alaska Airlines directly at 800.252.7522. For items lost in the parking lot, please call Republic Parking at 509.881.8395.

My child is traveling alone. Can I accompany him/her to the gate?

For information regarding minors traveling alone, visit https://www.alaskaair.com/content/travel-info/policies/children-traveling-alone.aspx.

I have a question about the airport not listed in the FAQs. Who can I contact?

If you have a question that has not been answered here, please contact the Airport Administration Office at 509.884.2494 ext. 6.

Which airlines fly into the airport?

Currently, Alaska/Horizon Airline is the only airline flying into Pangborn Airport.

Are there any job openings at the airport?

Information on employment, including current openings, can be found on our employment page.

What is the Airport's annual budget?
Can I get a rental car at the airport?

Hertz and Avis/Budget have offices located in the terminal. Enterprise has a counter but is not fully staffed. For more information, please visit our rental car page.

How can I have a passenger paged?

To have a passenger in the terminal paged, please call 509.884.2494 ext 6.

Who could I contact to advertise at the airport?

Tina Stadther, Administrative Manager (509) 884-2494 ext 209

How do I file an airline complaint?

Contact Alaska Airlines Customer Care 1-800-654-5669

Does the airport give tours of the airport facilities to pre-arranged groups?

Yes! Please call Bobbie for more information (509)884-2494 ext. 200

Can I fly my drone near your airport?

For Federal regulations regarding drones please visit https://www.faa.gov/uas/

Are there any hotels near the airport?

There are hotels located within 6 miles of the airport.

Does my child need an ID to travel?

TSA does not require children under 18 to provide identification when traveling with a companion within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.

What is the airport’s contingency plan for delayed flights?

Click here to download a copy of Pangborn Memorial Airport’s Contingency Plan for Delayed Flights. For the airline’s plan, please contact Alaska Airlines/Horizon Air at 1-800-252-7522.

How early do I have to check-in?

Check-in times:

  • International travel (with or without checked luggage): 90 minutes prior to scheduled departure
  • Domestic travel with checked luggage: 75 minutes prior to scheduled departure
  • Domestic travel without checked luggage: 60 minutes prior to scheduled departure

The ticket counter and Instant Travel Machine close 40 minutes prior to departure.

How many bags can I bring?

You are allowed 1 carry-on bag, which can measure up to 10″ H x 17″ W x 24″ L, plus one personal item, such as a purse, briefcase or laptop computer. Airlines are becoming stricter in enforcing regulations limiting the size of carry-on luggage, and there is a maximum weight of 50 lbs. per checked bag. If the flight is weight limited, bags are bumped before passengers. For additional baggage information, go to alaskaair.com.

How can I find out if the flight is on schedule or will be canceled by weather?

As is the case at all airports, extreme weather conditions may cancel flights. If the weather is marginal, the flight may not be canceled until scheduled departure or later. It is necessary to present yourself at the ticket counter or contact your airline to preserve your ticket rights. Alaska Airline’s toll-free information number (1.800.252.7522) will report flight cancellations and has “real time” information on the status of flights at airports it serves. You can also visit the airline’s website at alaskaair.com to check flight status or sign up for travel alerts that are texted directly to your phone.

Do you have a question that is not on the list? Please fill out the form below or contact the Airport Administration Office (509) 884-2494 ext. 6. The airport office in the terminal can answer most questions or direct you to another source. The office is staffed from 8:00am – 5:00pm on weekdays, excluding holidays.

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